Terms of service

Terms of Service — Ventro

Last updated: June 13, 2026

1. Introduction

Welcome to Ventro. By accessing or using our website, placing an order, or purchasing any products from us, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our services.

If you do not agree with any part of these Terms, you must not use our website or services.

2. Definitions

  • "Ventro", "we", "us", "our" — refers to the Ventro shop and its operators.
  • "Customer", "you", "your" — refers to any individual who visits, browses, or purchases from our store.
  • "Products" — refers to all items listed and sold through Ventro.
  • "Order" — refers to a purchase request submitted by the customer through our store.

3. Eligibility

By placing an order with Ventro, you confirm that:

  • You are at least 18 years of age, or have the consent of a parent or legal guardian.
  • You are legally capable of entering into a binding contract.
  • All information you provide is accurate, complete, and up to date.

Ventro reserves the right to refuse service or cancel orders at our sole discretion.

4. Products and Pricing

  • All product descriptions, images, and prices are provided in good faith and are subject to change without notice.
  • We make every effort to display product colours, sizes, and details as accurately as possible; however, we cannot guarantee that your device's display will reflect exact colours.
  • Prices are listed in the applicable currency and are inclusive or exclusive of taxes as stated at checkout.
  • Ventro reserves the right to correct pricing errors at any time. In the event of a pricing error on your order, we will contact you before processing.

5. Orders and Contract

  • Placing an order constitutes an offer to purchase and does not guarantee acceptance.
  • An order is confirmed only upon receipt of an official order confirmation email from Ventro.
  • Ventro reserves the right to refuse or cancel any order at any time, including after confirmation, due to stock unavailability, suspected fraud, or other reasons, with a full refund issued where payment has been taken.

6. Payment

  • Payment must be made in full at the time of placing an order.
  • We accept payment methods as listed on our checkout page. All payments are processed securely.
  • Ventro is not responsible for any additional charges applied by your bank or payment provider (e.g. currency conversion fees).
  • Fraudulent payment activity will be reported to the appropriate authorities.

7. Shipping and Delivery

  • Estimated delivery times are provided at checkout and are indicative only. Ventro is not liable for delays caused by courier services, customs, or circumstances beyond our control.
  • Risk of loss and title for items purchased pass to you upon delivery to the courier.
  • It is the customer's responsibility to provide accurate delivery information. Ventro is not liable for orders lost or delayed due to incorrect address details.

8. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms. By placing an order, you acknowledge and accept that policy, including the clause that:

No refund will be issued for packages that have been claimed or signed for at the point of delivery, unless the item is demonstrably defective or damaged as noted at the time of collection.

Please review the full Return & Refund Policy before purchasing.

9. Intellectual Property

All content on the Ventro store — including but not limited to logos, graphics, text, images, and product descriptions — is the property of Ventro and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, or use any content from our store for commercial purposes without our prior written consent.

10. User Conduct

When using our website or communicating with us, you agree not to:

  • Engage in fraudulent, deceptive, or misleading activity.
  • Attempt to gain unauthorised access to our systems or data.
  • Submit false claims, chargebacks, or disputes in bad faith.
  • Harass, threaten, or abuse our staff or support team.

Violation of these conduct standards may result in order cancellation, account suspension, and/or legal action.

11. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Ventro shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.
  • Our total liability to you for any claim shall not exceed the amount paid by you for the specific order giving rise to the claim.
  • Ventro does not accept liability for losses arising from events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or third-party service failures.

12. Disclaimer of Warranties

Our products and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose, unless required by law.

13. Privacy

We take your privacy seriously. Any personal data collected during your use of our store is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as described therein.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Ventro operates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

15. Changes to These Terms

Ventro reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of our store following any changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically.

16. Contact Us

If you have any questions, concerns, or complaints regarding these Terms or our services, please contact us:

By using Ventro's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.